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Thomson Learning
Problem solving and decision making: hard, soft and creative approaches
In this new edition Mick Hicks addresses the need for a new range of problem solving and decision making strategies for dealing with the problems of the modern business environment.
He identifies that there is no one problem solving process or technique that is universally applicable to all the types of problem situation, and presents the processes which have had the most impact on improving our problem solving abilities, provides detailed background information about them (including illustrative case studies) to give a practical guide for their use and shows how the different approaches complement each other, thus providing a complete problem solving system to tackle almost all types of problem situation.
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