Planning to implement service management

The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT service management.

The book explains the steps required to implement or improve IT service provision. It provides guidance on alignment of the business needs to IT and enables the reader to assess if IT service provision is meeting the requirements of the business.

Where the business requirements are not being met it details the steps necessary to ensure the IT service provision does meet the current and future needs of the business.

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