Core skill 2: Working with stakeholders to clarify and consider options to meet requirements
This resource list has been created to support the T Level Technical Qualification in Digital Support Services.
The employer-set project (ESP) requires that students apply and contextualise core knowledge through the demonstration of 3 core skills. Core skill 2 is Working with stakeholders to clarify and consider options to meet requirements. This skill has underpinning knowledge gained from the following elements.
- Route core element 1: Business context
- Route core element 2: Culture
- Route core element 3: Data
- Route core element 9: Planning
- Route core element 12: Tools
- Pathway core element 2: Communication in digital support services
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Stakeholders (introduction)
The concept of stakeholders is covered in this short revision video. After a quick reminder about what a stakeholder is (and how this is different from a "shareholder"), this resource explores how stakeholder interests differ and how they can come into conflict. This leads nicely onto the concept of stakeholder mapping, which is a suggested approach for how businesses should deal with different levels of stakeholder power and interest.
Stakeholders
Businesses have different types of internal and external stakeholders, with different interests and priorities. Sometimes these interests can conflict. This interactive resource contains information, a video and an assessment when covering types of organisations and stakeholders within the business environment.
Stakeholder analysis
When it comes to any organisational project, all of the internal people and teams who the project will involve, or affect are called its stakeholders. A stakeholder analysis is a process of identifying these people before the project begins; grouping them according to their levels of participation, interest, and influence in the project; and determining how best to involve and communicate each of these stakeholder groups throughout. This resource highlights the importance of stakeholders in the organisation and the effect they can have on a project, it contains real-world examples, videos and links.
