Core skill 1: Communicate information clearly to technical and non-technical stakeholders
This resource list has been created to support the T Level Technical Qualification in Digital Support Services.
The employer-set project (ESP) requires that students apply and contextualise core knowledge through the demonstration of 3 core skills. Core skill 1 is communicate information clearly to technical and non-technical stakeholders. This skill has underpinning knowledge gained from the following elements.
- Route core element 1: Business context
- Route core element 3: Data
- Route core element 6: Diversity and inclusion
- Route core element 9: Planning
- Route core element 12: Tools
- Pathway core element 1: Careers within the digital support services sector
- Pathway core element 2: Communication in digital support services
Explaining technical information to non-technical people
The single greatest skill you can have beyond your own technical skills is communication of technical topics to non-technical people. Not only is this efficient but people will feel more involved and in the know and you'll be well liked. This video describes methods to communicate technical information effectively using non-technical language.
How to communicate technical knowledge to diverse audiences (without coming across as a know-it-all)
In a recent webinar on storytelling with data, Senior Lecturer Miro Kazakoff covered some of the tools and techniques you can use to be a more effective communicator within your organisation. This resource will provide real world examples that can be used for this core skill.