Assertiveness workshop HC509 / C05

Start date
7 Dec 17
Duration
1 Day
Location
Oak Tree Management & Training Ltd, Regus - Princes Exchange, Princes Square, Leeds LS1 4HY View on Google Map

Summary

Being liked at work is fine until it means you find it difficult to say to people what you need to say, without feeling awkward. This one-day workshop allows participants to practice the skills of being assertive in a wide variety of situations. It also gets them to examine the beliefs that people have about not being assertive and explores ways of challenging those beliefs.

Course contents:

  • what is assertive behaviour?
  • why is assertive behaviour important?
  • the impact of assertive behaviour
  • defining assertive, aggressive and submissive behaviours
  • comparing the styles
  • obstacles to acting more assertively
  • low self-esteem
  • inability to handle conflict
  • communication skills
  • improving your self-esteem
  • using verbal and non-verbal communication
  • techniques in specific situations
  • giving and receiving praise
  • making and receiving requests
  • using ‘I’ statements
  • handling conflict
  • different behaviour styles for handling conflict
  • improving the process for handling difficult people
  • personal development action plan

Outcomes

By the end of the course, you will have:

  • demonstrated your understanding of assertive behaviour, so that communication is appropriate and effective
  • identified the three behaviours and their effect on people
  • practised a range of assertiveness techniques
  • practised dealing with aggressive and submissive behaviour
  • gained confidence when dealing with challenging situations
  • agreed an action plan and identified skills you will put into practice with a timescale to check progress

Sessions

DateTimeLocation
Assertiveness workshop07 December 201709:00-17:00Oak Tree Management & Training Ltd

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Cost

heated memberActivity fee£405.00 +VAT
heated non-memberActivity fee£450.00 +VAT

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