Student centred customer service for technicians HC017 / A01
Start date
25 Jun 18
Duration
1 Day
Location
University of Strathclyde, Graham Hills Building, Organisational and Staff Development Unit, Glasgow G1 1QE View on Google Map
Summary
The aim of this course is to explore various models and approaches to customer service and build the skills essential in delivering an excellent student centred technical service.
It has been designed to accommodate various learning styles and to allow participants to learn from recent theory and practice, group discussions and individual reflection on the current practice. The participants will be encouraged to implement learnt skills in their work.
Outcomes
- understand and be able to communicate the importance of student centred customer service in the Higher Education context
- recognise and build effective partnerships in student centred customer technical service
- explore a customer service excellence model
- identify professionalism and attitude as the key behaviours in creating the student-centred culture
- enhance the skills essential in customer service:
- communication
- questioning and listening
- managing expectations
- difficult conversations
- share good student services practices
- develop an action plan for improving the customer service
Sessions
| Date | Time | Location | |
|---|---|---|---|
| Student centred customer service for technicians | 25 June 2018 | 09:15-16:00 | University of Strathclyde |
Actions
Cost
| heated member | Activity fee£275.00 +VAT |
|---|---|
| heated non-member | Activity fee£360.00 +VAT |
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